How Wallet And Account Data Works
Our Privacy Policy covers the information needed to create and maintain your account, including your contact details, phone verification result, sign-in records and selected wallet route. When you use DANA, OVO, GoPay or QRIS, we handle transaction references and status details so we can match a
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cashier request with your account. Bank transfer and virtual account activity may also create payment references for checking a deposit or withdrawal request. We use these records to provide access, investigate a stalled status and protect the account from unusual sign-in activity. We do not ask
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you to send a wallet PIN or full password through support. Access depends on local law, and requests are handled through the contact path described below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.